Understanding Your Trust Score

Your Trust Score helps buyers and sellers understand your reliability. It's calculated from verification status, transaction history, community feedback, and platform activity.

How It Works

Your Trust Score is a number from 0 to 100. Points come only from activity we can verify on ResellHub today — email, approved ID and selfie, reviews, completed sales, reply speed, and account age. Phone OTP is listed below but does not award points until that flow ships.

Trust Levels

0+

New Member

Just getting started

30+

Building Trust

On the right track

50+

Trusted

Reliable member

70+

Highly Trusted

Strong track record

90+

Elite

Top-tier reliability

Score Components

Your Trust Score is built from five key areas. Complete activities in each area to maximize your score.

Verification

Email and government ID checks are live. Phone OTP will unlock the remaining 10 points when that flow ships.

35 max points

Point Breakdown

  • Email verified +5 pts
  • Phone verified Soon Coming soon
  • ID document uploaded +12 pts
  • Selfie matched to ID +8 pts

Reviews

Based on feedback from successful transactions with other users.

20 max points

Point Breakdown

  • Average rating (5★ = 14pts) +14 pts
  • Number of reviews (6+ = 6pts) +6 pts

Transactions

Successful completed purchases and sales on the platform.

25 max points

Point Breakdown

  • First completed transaction +5 pts
  • 5+ transactions +5 pts
  • 10+ transactions +5 pts
  • Zero disputes on record +10 pts

Response

How quickly and consistently you reply to inbound messages (needs enough message history).

12 max points

Point Breakdown

  • Response rate ≥ 90% +8 pts
  • Typical reply under 1 hour +4 pts

Account

Time spent as an active member of the community.

8 max points

Point Breakdown

  • Account > 30 days +2 pts
  • Account > 6 months +2 pts
  • Account > 1 year +4 pts

Maximum Possible Score

100 pts when every component is live and complete — phone verification still pending

100 pts

Tips to Improve Your Score

1

Verify your email

Email awards +5. Approved ID and selfie add +20. Phone OTP will add more later.

2

Ask for reviews

After a completed sale, invite the other party to leave a review.

3

Respond quickly

Reply to inbound messages promptly — under an hour helps once you have enough history.

4

Complete transactions

Use Mark as Sold with a buyer when a deal closes so sales count toward your history.

5

Stay active

Account age unlocks points at 30 days, 6 months, and 1 year.

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Keep deals clean

Completed trades with no disputes on record earn a clean-history bonus.

Ready to Build Your Trust?

Start with email verification and your first listing. Every real step raises your score.